POLICY
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Each order requires a 50% deposit after the initial consultation to secure your booking. The remaining 50% is due at the time of pick-up. Deposits are refundable up to 7 days before the scheduled pick-up date. After that point, the deposit becomes non-refundable to account for prep and material costs.
If you arrive more than 30 minutes late to your scheduled pick-up time without giving at least 2 hours’ notice, a $15 late fee will be added to your final bill. Orders will not be released until both the late fee and the remaining balance have been paid in full.
Kiki’s Sweet Treats is not responsible for any damage that occurs to your order once it has left our possession. This includes, but is not limited to, damage during transportation, heat exposure, dropping the item, or improper storage. We’ll always provide guidance on how to best transport and store your items to help keep them in perfect condition.
Requests to change pick-up dates or times must be made at least 2 weeks in advance. After that, we may not be able to accommodate changes depending on production timelines and supply needs.
Ready to place an order? Let’s Chat!
kikissweettreatsonline@gmail.com
Troy, MI 48084